Privacy policy

Last updated: 12/13/2024

1. Information we collect: We collect the following types of personal information: Names, company names, email addresses, phone numbers, physical addresses, and payment information provided by clients. We also collect data submitted through forms or accessible via cookies on our website, as well as information from third-party sources. We do not collect sensitive personal data, such as health or financial account details.
2. How we use your information: We use the information we collect to deliver and improve our services, to compile marketing and analytics data (separately from service delivery data), and to communicate with you regarding our services, updates, and promotions.
3. Sharing your information: We may share your information with contracted third parties, including payment processors, analytics providers, and marketing platforms. These third parties are bound by agreements to ensure the protection and lawful use of your data. We do not sell or rent user data to third parties.
4. Data storage and security: Your data is stored across a variety of cloud service providers, depending on the specific customer solution. We implement industry-standard security measures, including encryption (e.g., TLS for data in transit and AES-256 for data at rest) and access controls, to protect your data from unauthorized access, disclosure, or misuse. We conduct regular security audits and vulnerability assessments to ensure the ongoing protection of your data.
5. Data retention: We retain personal information for up to one year after it's no longer needed for the original purpose. After this period, the data is securely deleted or anonymized.
6. Your rights: You have the following rights regarding your personal data: Access to your personal data, correction of inaccurate or incomplete data, deletion of your data, data portability to receive a copy of your data in a structured, commonly used, and machine-readable format, and restriction of processing to limit the processing of your data under certain circumstances. To exercise these rights, please contact us at queries@biggerfish.io.
7. Cookies and tracking: We use cookies and similar tracking technologies to enhance your experience. These include session cookies for website functionality, analytics cookies to gather performance insights, and tracking cookies for marketing purposes. You will be informed about the use of cookies and provided with an option to manage your cookie preferences via a cookie consent banner. You can change your preferences at any time by accessing our cookie settings page on our website. We respect Do Not Track (DNT) signals. If you have enabled this feature in your browser, we will not collect or use your browsing data for analytics or advertising purposes.
8. Legal compliance: We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union, the California Consumer Privacy Act (CCPA) for California residents, and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
9. International data transfers: We may transfer your personal data to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, such as using standard contractual clauses approved by relevant data protection authorities, ensuring the recipient country has been deemed to provide an adequate level of protection for personal data, and obtaining your consent for the transfer where required by law.
10. Children's data: Our services are intended for adults only. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
11. Data breach notification: In the event of a data breach that may compromise your personal information, we will notify you via email within 72 hours of becoming aware of the breach. This notification will include the nature of the breach, the types of data affected, and steps you can take to protect yourself.
12. Automated decision-making: We may use automated decision-making in processing your personal information for some services and products. You can request a human intervention to express your point of view and to contest an automated decision by contacting us at queries@biggerfish.io.
13. Policy updates: We may update this Privacy Policy from time to time. When we do, we will notify users via email. The "Effective Date" at the top of this policy will reflect the date of the latest update.
14. Contact us: If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: Email: queries@biggerfish.io